Senior Collections Leader

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 112,000 - 179,000; Full time

Job summary

SchoolsFirst FCU in Riverside, CA is seeking a Manager, Collections to lead the day-to-day operations of the collections department, focusing on delinquent payments and recovery strategies. You will plan, organize, and direct the team to limit consumer loan portfolio delinquency and charge-offs, ensure accuracy, efficiency, and compliance, and monitor performance to deliver outstanding member service.

This role requires a high school diploma or GED, a bachelor’s degree or equivalent experience,

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in a related field or equivalent years of experience required.
• 5-7 years of prior functional experience required.
• 1-3 years of prior management experience required.

Responsibilities

• Manages the day-to-day operation of the Collections department with a primary focus on collection of delinquent payments and/or recovery strategies.
• Plans, organizes, and directs the functions and team for the purpose of limiting consumer loan portfolio delinquency and charge off.
• Ensures maximum accuracy, efficiency, and compliance related to all collections activities on consumer loans and lines of credit.
• Monitors service performance of the department to ensure exceptional Member Service.
• Provides daily support to team members, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining team members.

Education

High School Diploma or GED

Bachelor’s Degree in a related field or equivalent years of experience

Job description

SchoolsFirst FCU in Riverside, CA is seeking a Manager, Collections to lead the day-to-day operations of the collections department, focusing on delinquent payments and recovery strategies. You will plan, organize, and direct the team to limit consumer loan portfolio delinquency and charge-offs, ensure accuracy, efficiency, and compliance, and monitor performance to deliver outstanding member service.

This role requires a high school diploma or GED, a bachelor’s degree or equivalent experience,