Collections & Recovery Manager

SchoolsFirst FCU; California; On-site; USD 112,000 - 179,000; Full time

Job summary

SchoolsFirst Federal Credit Union in California is seeking a Manager, Collections to lead the day-to-day operations of the Collections department, focusing on delinquent payments and recovery strategies. You will plan, organize, and direct the team to minimize losses while maintaining member-first service.

The role requires strong regulatory knowledge, collaboration with audits, vendor management, and effective communication across departments.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in a related field or equivalent years of experience required.
• 5-7 years of prior functional experience required.
• 1-3 years of prior management experience required.

Responsibilities

• Manages the day-to-day operation of the Collections department with a primary focus on collection of delinquent payments and/or recovery strategies.
• Plans, organizes, and directs the functions and team for the purpose of limiting consumer loan portfolio delinquency and charge off.
• Ensures maximum accuracy, efficiency, and compliance related to all collections activities on consumer loans and lines of credit.
• Monitors service performance of the department to ensure exceptional Member Service.

Education

Bachelor's Degree in a related field

Job description

SchoolsFirst Federal Credit Union in California is seeking a Manager, Collections to lead the day-to-day operations of the Collections department, focusing on delinquent payments and recovery strategies. You will plan, organize, and direct the team to minimize losses while maintaining member-first service.

The role requires strong regulatory knowledge, collaboration with audits, vendor management, and effective communication across departments.