Senior Collections Lead, O2C Operations & Disputes

HireRight; Nashville (TN); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Résumé du poste

HireRight is seeking a Supervisor, Collections to lead the day-to-day operations in Nashville, ensuring timely follow-up on past-due accounts, accurate documentation, and compliant processes. You will manage a collections team and coordinate with Sales, Account Management, and Finance to improve cash conversion.

The role reports to the Manager, Collections and emphasizes KPI monitoring, dispute resolution, and strong customer service. This is an on-site, full-time position in Nashville.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent practical experience may be considered where appropriate.
• 5+ years of relevant O2C operations experience with prior people or workflow leadership experience.
• Experience working with ERP, billing, collections, CRM, or reporting tools and a strong comfort level handling transaction detail, issue tracking, and customer or stakeholder communication.
• Experience in a SOX-controlled environment, service-oriented mindset, and proficiency with Excel and ERP/reporting tools.

Responsabilités

• Collections Operations & Customer Follow-Up: Manage daily collections activity across assigned accounts, including outreach to customers, follow-up on past-due balances, payment commitment tracking, and coordination with Sales, Account Management, and Finance partners to accelerate resolution and cash conversion.
• Dispute Resolution & Escalation Management: Investigate delinquent balances, identify and document root causes of disputes or payment delays, and partner with internal stakeholders to resolve issues quickly while maintaining a professional customer experience.
• Cash Conversion, Controls & Reporting: Support collections reporting, aging reviews, escalation tracking, and KPI monitoring. Help ensure collection activities are timely, documented, compliant with policy, and aligned to internal control expectations.
• Team Supervision & Quality Management: Supervise daily workflow, service levels, quality, and training across the collections team. Provide coaching, monitor performance, and reinforce documentation, escalation, and control discipline.

Connaissances

Communication

Attention to detail

Internal controls

KPI tracking

Team coaching

Formation

Bachelor’s degree in Accounting/Finance

Outils

ERP systems

CRM tools

Excel

D365

Description du poste

HireRight is seeking a Supervisor, Collections to lead the day-to-day operations in Nashville, ensuring timely follow-up on past-due accounts, accurate documentation, and compliant processes. You will manage a collections team and coordinate with Sales, Account Management, and Finance to improve cash conversion.

The role reports to the Manager, Collections and emphasizes KPI monitoring, dispute resolution, and strong customer service. This is an on-site, full-time position in Nashville.