Collections Operations Leader

Hireright,-LL; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K

Job summary

HireRight in Nashville is seeking a Supervisor, Collections to coordinate day-to-day collections operations, ensure timely follow-up, proper documentation, and effective resolution of past-due balances. You will report to the Manager, Collections and serve as a key operational resource in maintaining quality and control across the function.

You will lead the team in daily workflow, drive KPI monitoring, and collaborate with Sales, Account Management, and Finance to accelerate cash conversion

Qualifications

• 5+ years of O2C operations experience with people or workflow leadership.
• Experience with ERP, billing, collections, CRM, or reporting tools.
• Experience in a SOX-controlled environment and proficiency with Excel and ERP/reporting tools.

Responsibilities

• Manage daily collections activity across assigned accounts and coordinate with Sales, Account Management, and Finance to accelerate resolution and cash conversion.
• Investigate delinquent balances, identify root causes of disputes or delays, and partner with internal stakeholders to resolve issues quickly while maintaining a professional customer experience.
• Support collections reporting, aging reviews, escalation tracking, and KPI monitoring to ensure timely, documented, compliant activities.
• Supervise daily workflow, service levels, quality, and training across the collections team; provide coaching and reinforce documentation and control discipline.

Skills

People leadership

Communication

Operational discipline

Internal controls

Attention to detail

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

D365

CRM tools

Excel

ERP reporting tools

Job description

HireRight in Nashville is seeking a Supervisor, Collections to coordinate day-to-day collections operations, ensure timely follow-up, proper documentation, and effective resolution of past-due balances. You will report to the Manager, Collections and serve as a key operational resource in maintaining quality and control across the function.

You will lead the team in daily workflow, drive KPI monitoring, and collaborate with Sales, Account Management, and Finance to accelerate cash conversion