Cash Collections & AR Resolution Specialist

Vital Holdings LLC; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Vital Holdings LLC in Memphis, TN seeks an Account Resolution Specialist to support AR collections and cash applications, reporting to the Senior AR Specialist. You will help improve cash collections and DSO metrics while collaborating with AR Invoicing and Cash Applications teams to deliver a superior customer experience.

The role covers management of a large customer base and cross-functional coordination with field and sales teams, requiring strong analytical and communication skills and the

Qualifications

• Roles at this level require a college degree or a minimum of 2 years of related professional experience.
• Experience with AR collections or cash applications is desirable.
• Ability to work cross-functionally and communicate effectively.

Responsibilities

• Monitor assigned portfolio of clients
• Become familiar with client billing guidelines in their respective portfolios
• Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
• Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
• Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
• Attend monthly meetings with AVP's and DOO's regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate
• Build and maintain strong relationships within and across departments and with internal and external customers
• Assist in the creation of productivity standards
• Research and resolves customer problems and complaints on billing, cash application and account issues

Skills

Analytical thinking

Problem solving

Communication skills

Team collaboration

Multitasking

Education

College degree

Tools

Excel

PowerPoint

Microsoft Office

Job description

Vital Holdings LLC in Memphis, TN seeks an Account Resolution Specialist to support AR collections and cash applications, reporting to the Senior AR Specialist. You will help improve cash collections and DSO metrics while collaborating with AR Invoicing and Cash Applications teams to deliver a superior customer experience.

The role covers management of a large customer base and cross-functional coordination with field and sales teams, requiring strong analytical and communication skills and the