Senior Billing & Collections Operations Leader

PLS Logistics Services; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

PLS Logistics Services in Nashville, TN seeks a Manager, Billing & Collections to lead the billing, invoicing, AR collections, and credit functions. You will ensure timely invoicing, maximize cash flow, and drive process improvements across the function.

You will supervise the Billing and Collections teams, partner with Sales, Operations, Customer Service, and Accounting, and implement policy-driven credit decisions while tracking KPIs like DSO and unbilled transactions.

Qualifications

• Bachelor’s degree and 5–8 years in billing, collections, accounts receivable, or finance.
• Previous supervisory or management experience.
• Experience within transportation, logistics, or other high-volume transaction environments preferred.
• Experience with ERP/accounting systems and reporting tools.

Responsibilities

• Oversee the daily billing and invoicing process to ensure invoices are issued accurately and timely.
• Develop and improve billing workflows to increase efficiency.
• Monitor billing productivity, minimize unbilled transactions, and resolve operational issues impacting invoice accuracy.
• Oversee collection efforts to improve Accounts Receivable performance and reduce delinquent balances.
• Manage customer credit decisions, credit limits, and risk exposure in accordance with established policies and guidelines.
• Coordinate collection activity with outside collection agencies and legal counsel when necessary.
• Maintain and periodically update company credit policies and procedures.
• Lead, coach, and develop the Billing and Collections teams, establishing performance expectations and accountability for departmental goals.
• Monitor departmental KPIs and trends, including billing timeliness and accuracy, unbilled transactions, AR aging, DSO, collections effectiveness, and bad debt, and take action to improve performance to improve efficiency, reduce risk, and enhance cash flow.
• Drive continuous improvement and automation across billing, collections, and credit processes.
• Maintain departmental policies, procedures, and internal controls.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Excel proficiency

Accounts Receivable

Billing & Invoicing

Credit management

Process improvement

Data analytics

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

ERP systems

Reporting tools

Job description

PLS Logistics Services in Nashville, TN seeks a Manager, Billing & Collections to lead the billing, invoicing, AR collections, and credit functions. You will ensure timely invoicing, maximize cash flow, and drive process improvements across the function.

You will supervise the Billing and Collections teams, partner with Sales, Operations, Customer Service, and Accounting, and implement policy-driven credit decisions while tracking KPIs like DSO and unbilled transactions.