Senior Collections Lead - AR & Team Growth

GFL Environmental Inc.; Raleigh (NC); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance with multiple plan 옵션

Dental & vision coverage

401(k) with employer match

Paid time off

Descrizione del lavoro

GFL Environmental Inc. in Raleigh, NC, is seeking a Collections Supervisor to lead the commercial collections team and oversee AR trends while partnering with branch managers to maintain strong customer service for internal and external clients.

The role requires coordinating reports, coaching collectors, and driving achievement of collection goals in a fast-paced environment. Join Team Green and contribute to robust environmental services.

Competenze

• Associate’s degree (AA) from two year College or technical school or equivalent.
• Three to Five years experience in commercial collections, account receivable and customer service.
• Three to Five years of Team Lead experience.
• Excellent customer service and phone skills.
• Ability to resolve customer complaints and questions.
• Ability to effectively communicate with others verbally and in writing.
• Close attention to detail and good organizational skills.
• Good interpersonal skills.

Mansioni

• Create and distribute reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provide team support daily.
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts.
• Communicate important dates / reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.

Conoscenze

Customer service

Phone skills

Verbal & written communication

Interpersonal skills

Organizational skills

Formazione

AA or two-year college/technical school equivalent

Strumenti

Microsoft Office

Google Workspace

Tower

iCan

Descrizione del lavoro

GFL Environmental Inc. in Raleigh, NC, is seeking a Collections Supervisor to lead the commercial collections team and oversee AR trends while partnering with branch managers to maintain strong customer service for internal and external clients.

The role requires coordinating reports, coaching collectors, and driving achievement of collection goals in a fast-paced environment. Join Team Green and contribute to robust environmental services.