Collections Supervisor

GFL Environmental Inc.; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance with multiple plan 옵션

Dental & vision coverage

401(k) with employer match

Paid time off

Job summary

GFL Environmental Inc. in Raleigh, NC, is seeking a Collections Supervisor to lead the commercial collections team and oversee AR trends while partnering with branch managers to maintain strong customer service for internal and external clients.

The role requires coordinating reports, coaching collectors, and driving achievement of collection goals in a fast-paced environment. Join Team Green and contribute to robust environmental services.

Qualifications

• Associate’s degree (AA) from two year College or technical school or equivalent.
• Three to Five years experience in commercial collections, account receivable and customer service.
• Three to Five years of Team Lead experience.
• Excellent customer service and phone skills.
• Ability to resolve customer complaints and questions.
• Ability to effectively communicate with others verbally and in writing.
• Close attention to detail and good organizational skills.
• Good interpersonal skills.

Responsibilities

• Create and distribute reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provide team support daily.
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts.
• Communicate important dates / reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.

Skills

Customer service

Phone skills

Verbal & written communication

Interpersonal skills

Organizational skills

Education

AA or two-year college/technical school equivalent

Tools

Microsoft Office

Google Workspace

Tower

iCan

Job description

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collections Supervisor in Raleigh, NC—someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

GFL is one of the largest diversified environmental services company in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers’ needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

The Role

The Collections Supervisor will supervise the collections team. Performs collection activity for the commercial collections department by monitoring the AR and identifying trends. Works effectively with the branch managers and branch personnel by communicating the status of collections. Provides excellent customer service for both internal and external customers.

Key Responsibilities

Essential Functions

• Creates and distributes reports to the commercial collections team including the focus list.
• Manage and execute collection processes including making phone calls, emailing and mailing letters.
• Conduct monthly meetings with the collectors and branches.
• Provides team support daily
• Ensure detailed customer information on delinquent accounts including contact information is maintained.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals
• Weekly and monthly review of team productivity and aging.
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced and changing environment
• Communicates important dates / reminders to the collections team
• Manage the pick line and team email box schedule.
• Assist with UAC as needed

Additional Responsibilities

• Conform in all respects with applicable federal, state and local laws, regulations, ordinances
• Follow company policies, procedures and directives from the manager.
• Perform other duties and responsibilities as required or requested by management.
• Assists with distributing manager’s reports in their absence

Machines, Tools and Equipment

• Operate standard office equipment (i.e., personal computer, copy machine, etc.)
• Working knowledge of Microsoft Office and Google Workspace.
• Knowledge of Tower and iCan

What We’re Looking For (Qualifications)

• Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience
• Three to Five years experience in commercial collections, account receivable and customer service
• Three to Five years of Team Lead experience
• Excellent customer service and phone skills
• Ability to resolve customer complains and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

Physical/Mental Demands

• Regularly required to sit and use hands and fingers.
• Frequently required to talk, hear, stand and walk.
• Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

What we Offer

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness:Employee Assistance Program with free counseling services, Paid time off
• Financial: 401(k) with an employer match and competitive wages
• Culture: Growth opportunities and continuous learning opportunities

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company’s vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.