Senior Collections Specialist – Hybrid (High-Volume)

ADP; Morrisville (NC); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid holidays

Job summary

Carolina Restoration Services in Morrisville, NC seeks a Collections Specialist to manage high-volume accounts receivable and liaison with customers, estimators, managers, and attorneys. The role emphasizes accuracy, professional communication, and the ability to handle stressed customers while maintaining a positive team spirit.

The position offers full-time hours with a hybrid work schedule, excellent benefits, and opportunities to contribute to the collections process and legal lien

Qualifications

• 5+ years prior high-volume collections experience with large-dollar recoveries.
• Advanced Excel skills; proficient with Word and Outlook.
• Familiarity with DASH software and NC debt collection laws a plus.

Responsibilities

• Manage collections following CFPP-SOP and collect outstanding receivables.
• Research files before contacting customers and follow up per schedule.
• Assist invoicing and other accounting tasks; provide customer service.
• Discuss payment options, set up payment plans, and document updates in DASH.
• Coordinate with estimators, project managers, and attorneys; monitor lien status.

Skills

High-volume collections

Excel

MS Word

Outlook

Phone etiquette

Communication

Attention to detail

Time management

Tools

DASH

Job description

Carolina Restoration Services in Morrisville, NC seeks a Collections Specialist to manage high-volume accounts receivable and liaison with customers, estimators, managers, and attorneys. The role emphasizes accuracy, professional communication, and the ability to handle stressed customers while maintaining a positive team spirit.

The position offers full-time hours with a hybrid work schedule, excellent benefits, and opportunities to contribute to the collections process and legal lien