Residential Collections Pro — Customer-Centric

GFL Environmental Inc.; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

HSA with employer contribution

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Wellness program

Career growth opportunities

Job summary

GFL Environmental Inc. is seeking a Collections Specialist in Raleigh, NC to perform collection activity for assigned Residential/Consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling calls, data accuracy, and disputes with care. The role emphasizes meeting collection goals, researching unidentified payments, and maintaining detailed account records in a fast-paced environment within an essential services

Qualifications

• Three to five years experience in consumer collections, accounts receivable, and customer service.
• AA/associate degree or equivalent combination of education and experience.
• Proficient with Microsoft Office (Outlook, Word, Excel); familiar with AS400 and Soft Pak.

Responsibilities

• Make debt collection calls on residential accounts and maintain detailed customer information on delinquent accounts.
• Escalate unresolved issues to the collections supervisor as needed and meet collection goals.
• Process account cancellations, adjustments, and research unresolved disputed issues.
• Research unidentified payments and ensure funds are posted to the correct accounts.
• Perform duties in a fast-paced environment with attention to detail and accuracy.

Skills

Collections

Customer service

Communication

Microsoft Office

Education

Associate’s degree

Tools

AS400

Soft Pak

Excel

Outlook

Word

Job description

GFL Environmental Inc. is seeking a Collections Specialist in Raleigh, NC to perform collection activity for assigned Residential/Consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling calls, data accuracy, and disputes with care. The role emphasizes meeting collection goals, researching unidentified payments, and maintaining detailed account records in a fast-paced environment within an essential services