Residential Collections Specialist

GFL Environmental; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

HSA with employer contribution

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Wellness program

Career growth opportunities

Job summary

GFL Environmental Inc. is seeking a Collections Specialist in Raleigh, NC to perform collection activity for assigned Residential/Consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling calls, data accuracy, and disputes with care. The role emphasizes meeting collection goals, researching unidentified payments, and maintaining detailed account records in a fast-paced environment within an essential services

Qualifications

• Three to five years experience in consumer collections, accounts receivable, and customer service.
• AA/associate degree or equivalent combination of education and experience.
• Proficient with Microsoft Office (Outlook, Word, Excel); familiar with AS400 and Soft Pak.

Responsibilities

• Make debt collection calls on residential accounts and maintain detailed customer information on delinquent accounts.
• Escalate unresolved issues to the collections supervisor as needed and meet collection goals.
• Process account cancellations, adjustments, and research unresolved disputed issues.
• Research unidentified payments and ensure funds are posted to the correct accounts.
• Perform duties in a fast-paced environment with attention to detail and accuracy.

Skills

Collections

Customer service

Communication

Microsoft Office

Education

Associate’s degree

Tools

AS400

Soft Pak

Excel

Outlook

Word

Job description

About Us

Ready to elevate your career? GFL Environmental is expanding! We are officially hunting for our next Collections Specialist in Raleigh, NC—someone ready to bring fresh ideas and grow alongside a dynamic team.

Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

The Role

We are looking for a talented Collections Specialist to join our team. In this role, you will be responsible for performing collection activity for assigned Residential/Consumer accounts while providing excellent customer service to both internal and external clients. You will ensure all activities conform in all respects with applicable federal, state, and local laws, regulations, and ordinances (including the Fair Debt Collection Act), while following company policies, procedures, and management directives.

Key Responsibilities

• Making debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts including contact information.
• Process account cancellation on unpaid debt.
• Process account adjustments as needed for corrections.
• Conduct customer research for unresolved disputed issues.
• Research and process Unidentified payments (Refunds and movement of payment to the correct account).
• Meet or exceed objectives and collection goals.
• Ability to excel in fast paced environment.
• Ability to resolve customer complaints and questions.
• Perform other duties and responsibilities as required or requested by management.
• Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).

What We’re Looking For (Qualifications)

• Experience: Three to Five years experience in consumer collections, account receivable and customer service.
• Education: Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience.
• Technical Skills: Working knowledge of Microsoft Office-Outlook, Word and Excel. Knowledge of AS400 software system and Soft Pak.
• Soft Skills: Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing. Close attention to detail, good organizational skills, and strong interpersonal skills.

Physical/Mental Demands

Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.

Working Conditions

Work in an indoor office environment 100% of the time with a moderate noise level.

What We Offer

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness: Employee Assistance Program with free counseling services, Paid time off.
• Financial: 401(k) with an employer match and competitive wages.
• Culture: Growth opportunities and continuous learning opportunities.

Equal Opportunity Statement

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Eligibility and Authorization

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Recruitment Process

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Company Culture

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.