Senior CNC Field Service Engineer: On-Site & Remote Support

Food Management Search, Inc.; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Food Management Search, Inc. is partnering with a CNC machine tool builder to recruit a CNC Field Service Engineer. The role involves installation, troubleshooting, repair, and maintenance of CNC machines at customer sites nationwide.

You will travel extensively, provide on-site and remote technical support, and train customers while coordinating projects with internal teams. Ideal candidates will have 5+ years in CNC maintenance, strong PLC knowledge, and experience with FANUC controls.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service.
• 5+ years of experience providing remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Support service at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekend travel.
• Perform other duties as needed.

Skills

CNC machine tool

Electrical systems

Mechanical systems

PLC programming

FANUC controls

Remote support

Travel readiness

Job description

Food Management Search, Inc. is partnering with a CNC machine tool builder to recruit a CNC Field Service Engineer. The role involves installation, troubleshooting, repair, and maintenance of CNC machines at customer sites nationwide.

You will travel extensively, provide on-site and remote technical support, and train customers while coordinating projects with internal teams. Ideal candidates will have 5+ years in CNC maintenance, strong PLC knowledge, and experience with FANUC controls.