Senior Configuration Management Analyst

Agility Partners; Carmel (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Agility Partners seeks a Senior Configuration Management Analyst to lead the CMDB strategy and governance within a large enterprise IT organization. You will drive data quality, compliance, and service delivery improvements across ServiceNow CMDB and related ITAM processes.

You will collaborate with IT leaders to shape long-term CMDB direction, establish standards, and deliver dashboards and metrics that reveal CMDB health and operational risk.

Qualifications

• 7+ years of CMDB experience in large enterprises.
• Strong hands-on ServiceNow CMDB and ITSM expertise.
• Experience with IT Asset Management and CI-Asset relationships.
• Proven CMDB strategy, governance models and data quality programs.
• Knowledge of ITIL Change/Configuration/Asset processes.
• Audit/compliance and operational control experience.
• Excellent communication and leadership abilities.

Responsibilities

• Lead the CMDB program and establish long-term ServiceNow CMDB strategy, roadmap, governance and standards.
• Ensure CMDB data accuracy via audits, reconciliations, and continuous improvement.
• Partner with ITSM leads and stakeholders to strengthen Change, Configuration, and Asset Management.
• Develop governance frameworks, naming conventions, data standards and CMDB health metrics.
• Create dashboards and automation to visibility CMDB performance and data quality.
• Drive process improvements to enhance service delivery and asset visibility.

Skills

ServiceNow CMDB

ITIL processes

CMDB governance

Data quality

IT Asset Management

Stakeholder management

Leadership

CIS-CMDB / CIS-Discovery

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Our client, a well-established organization in the energy industry, is seeking a Senior Configuration Management Analyst to join their growing IT organization. This is a highly visible role responsible for leading the strategy, governance, and continuous improvement of the ServiceNow CMDB and Configuration Management program.

The ideal candidate will bring deep expertise in ServiceNow CMDB, Configuration Management, Asset Management, and ITIL processes. This opportunity offers the chance to shape the long-term direction of configuration management while improving data quality, operational efficiency, compliance, and service delivery across the enterprise.

What You'll Do

• Lead the Configuration Management program and establish the long-term CMDB strategy, roadmap, governance, and standards within ServiceNow.
• Ensure accuracy, integrity, and completeness of CMDB data through audits, reconciliations, and continuous improvement initiatives.
• Partner with ITSM leaders, process owners, and stakeholders to strengthen Configuration, Change, and Asset Management practices.
• Develop and maintain governance frameworks, naming conventions, data standards, and CMDB health metrics.
• Create dashboards, reporting, and automation solutions that provide visibility into CMDB performance, operational risks, and data quality.
• Drive process improvements that enhance service delivery, compliance, operational efficiency, and IT asset visibility.
• Serve as a subject matter expert and strategic advisor for ServiceNow CMDB and Configuration Management best practices.

What We're Looking For

• 7+ years of Configuration Management and CMDB experience within large enterprise environments.
• Strong hands-on experience with ServiceNow CMDB, ITSM, and related platform capabilities.
• Experience with IT Asset Management and maintaining relationships between configuration items and assets.
• Proven success developing CMDB strategies, governance models, standards, and data quality programs.
• Strong knowledge of ITIL-based Change, Configuration, and Asset Management processes.
• Experience supporting audits, compliance initiatives, and operational controls.
• Excellent communication, stakeholder management, and technical leadership skills.
• ServiceNow CMDB (CIS-CMDB/CIS-Discovery) and CSA certifications highly preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Why You'll Love This Role

• Lead the evolution of an enterprise-wide CMDB strategy and governance framework.
• Make a direct impact on data quality, compliance, operational efficiency, and service reliability.
• Partner with senior IT leaders to influence long-term technology and operational decisions.
• Work in a role with significant ownership, visibility, and growth potential.
• Help build sustainable processes that improve service delivery across the organization.