Senior CMDB Analyst - ServiceNow & AWS/K8s Focus

Consulting Solutions; Durham (NC); On-site; USD 100,000 - 150,000; Full time

Job summary

Consulting Solutions in Durham, NC is seeking a Configuration Manager to own and manage the CMS, including the ServiceNow CMDB and ITOM modules, ensuring data accuracy and alignment with ITIL processes.

You will lead upgrades, drive data integrity across cloud and container environments (AWS, Kubernetes/OpenShift), and translate CMDB concepts into business terms for stakeholders.

A strong background in CMDB design, service mapping and cross-team collaboration is required.

Qualifications

• 5+ years of experience in IT service management or CMDB roles.
• Bachelor's degree or advanced degree; in lieu, 7+ years experience.
• Experience in a ServiceNow CMDB environment.
• Knowledge of cloud platforms (AWS) and container tech (Kubernetes/OpenShift).
• Understanding of ITIL framework and service operations.

Responsibilities

• Own and manage the CMS including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management).
• Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
• Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions.
• Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes.
• Translate complex CMDB and ITOM concepts into clear, business focused language for non-technical stakeholders.
• Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB.
• Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls.
• Integrate patching and vulnerability data across cloud, infrastructure, and containerized environments.
• Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift.
• Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies.
• Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB.
• Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared-ownership environment.

Skills

ServiceNow CMDB

Service Mapping concepts

Cloud platforms AWS

Kubernetes/OpenShift

Stakeholder communication

Education

Bachelor's degree

Advanced degree

Tools

ServiceNow Certifications

ITIL Certifications

Job description

Consulting Solutions in Durham, NC is seeking a Configuration Manager to own and manage the CMS, including the ServiceNow CMDB and ITOM modules, ensuring data accuracy and alignment with ITIL processes.

You will lead upgrades, drive data integrity across cloud and container environments (AWS, Kubernetes/OpenShift), and translate CMDB concepts into business terms for stakeholders.

A strong background in CMDB design, service mapping and cross-team collaboration is required.