Senior CMDB & ITIL Configuration Manager

ASM Research, An Accenture Federal Services Company; Raleigh (NC); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research is seeking an IT Configuration Manager to direct CMDB governance across enterprise IT environments, aligning configuration items and relationships with ITIL processes to prevent drift.

You will work with infrastructure, applications, and security teams, implementing CMDB in ServiceNow or similar tools, producing actionable insights and enabling faster incident resolution.

Qualifications

• 8+ years in configuration management or CMDB roles.
• Experience with ServiceNow or BMC Remedy.
• Ability to obtain SECRET clearance; U.S. citizenship required.

Responsibilities

• Design and maintain the CMDB data model and relationships.
• Enforce CMDB policies and naming conventions per ITIL.
• Integrate CMDB data with change, incident, and problem workflows.
• Conduct regular CMDB audits and remediation.
• Collaborate with platform admins on ServiceNow discovery and service mapping.
• Produce reports and visualizations for capacity, risk, and compliance.
• Coordinate with ITIL processes to keep configuration data up to date.
• Lead CMDB initiatives across hybrid on-premises and cloud environments.

Skills

Analytical thinking

Problem solving

Project management

Communication skills

Organizational skills

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

ServiceNow

BMC Remedy

Job description

ASM Research is seeking an IT Configuration Manager to direct CMDB governance across enterprise IT environments, aligning configuration items and relationships with ITIL processes to prevent drift.

You will work with infrastructure, applications, and security teams, implementing CMDB in ServiceNow or similar tools, producing actionable insights and enabling faster incident resolution.