Senior CMDB Engineer — Lead Data-Driven IT Operations

Uline Inc.; Pleasant Prairie (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays and generous paid time;

Tuition Assistance Program

Job summary

Uline is seeking a Senior Configuration Management Engineer to lead the CMDB, ensuring accurate data across our IT landscape. You will develop dashboards, automate workflows, and establish configuration management standards to support audits and executive decisions.

With 10+ years in IT and hands-on experience with ITSM tools, you will partner across teams to translate data into reliable CMDB capabilities that drive operational excellence at our Pleasant Prairie, WI HQ.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• 10+ years of IT experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.
• Practical coding and automation skills with PowerShell, Python, SQL, APIs or similar technologies.
• Strong problem solving, analytical and decision-making skills.
• Uline does not participate in the H-1B lottery.

Responsibilities

• Own and manage the CMDB, ensuring data is accurate, current and properly documented.
• Develop reports and dashboards, providing actionable insights to support audits, configuration status, lifecycle and executive decision making.
• Improve data accuracy by implementing automated workflows, discovery tools and system integrations.
• Establish and implement Configuration and Asset Management systems, standards and policies to ensure consistency and reliability.
• Collaborate across teams to gather and analyze data, translating findings into scalable CMBD capabilities.

Skills

PowerShell

Python

SQL

APIs

ITSM tools

Data reporting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Flexera One

HP Service Manager

BMC Atrium

Job description

Uline is seeking a Senior Configuration Management Engineer to lead the CMDB, ensuring accurate data across our IT landscape. You will develop dashboards, automate workflows, and establish configuration management standards to support audits and executive decisions.

With 10+ years in IT and hands-on experience with ITSM tools, you will partner across teams to translate data into reliable CMDB capabilities that drive operational excellence at our Pleasant Prairie, WI HQ.