Senior CMDB Discovery Lead & Service Mapping

Mercury Insurance; United States; On-site; USD 94,000 - 179,000; Full time

Benefits offered by this job

Competitive compensation

Remote work flexibility (US)

Paid time off

Incentive bonus programs

Medical, dental, vision, life, and pet

401(k) retirement savings with company

Education assistance

Professional and personal development

Company recognition program

Health and wellbeing resources

Job summary

Mercury Insurance is seeking a Senior CMDB Engineer to own the CMDB strategy, governance, and automated discovery to keep CMDB data accurate and reliable. You will drive cross-functional collaboration, define CI classes and relationships, and ensure alignment with ITSM and ITOM governance.

The role emphasizes design, data quality, and integration with external systems, with opportunities to improve discovery, mapping, and service visibility.

Qualifications

• 7+ years of experience with IT discovery tools and CMDB platforms.
• Experience with ServiceNow Discovery, ITSM, CMDB.
• Strong knowledge of CI classes, relationships, and Service Mapping.

Responsibilities

• Own CMDB data model strategy and CI lifecycle standards across on-premises and cloud environments.
• Lead standardized discovery approaches and optimize automated discovery tooling.
• Define integration patterns between CMDB and external systems (APIs, imports, events).
• Collaborate with DevOps for CI/CD and application visibility in CMDB.
• Establish data quality KPIs and drive remediation for data accuracy and completeness.
• Create and maintain documentation, runbooks, and governance policies.

Skills

CMDB Design

ServiceNow CMDB

Discovery & Automation

Networking Concepts

Scripting (PowerShell, Python)

REST/SOAP APIs

Cloud & Virtualization

Communication Skills

Education

Bachelor's degree in CS/IS or related field

ServiceNow Certification(s)

Tools

ServiceNow

MID Server

API Integrations

Job description

Mercury Insurance is seeking a Senior CMDB Engineer to own the CMDB strategy, governance, and automated discovery to keep CMDB data accurate and reliable. You will drive cross-functional collaboration, define CI classes and relationships, and ensure alignment with ITSM and ITOM governance.

The role emphasizes design, data quality, and integration with external systems, with opportunities to improve discovery, mapping, and service visibility.