BMC Helix CMDB Architect

Savant Recruitment; Massachusetts; On-site; USD 120,000 - 150,000; Full time

Job summary

Savant Recruitment is seeking an experienced BMC Helix CMDB Architect to design and implement CMDB solutions within the BMC Helix ITSM ecosystem. This position focuses on ensuring data accuracy and effective service mapping, essential for IT operations.

The ideal candidate should have over 10 years of experience in ITSM, with deep expertise in BMC Helix CMDB and strong skills in data management.

Qualifications

• 10+ years in ITSM/CMDB domain with strong BMC Helix experience.
• Expertise in BMC Helix CMDB, Discovery (ADDM), and ITSM Suite.
• Strong understanding of CDM, CI lifecycle, and relationship modeling.

Responsibilities

• Design and maintain CMDB architecture aligned with business needs.
• Implement and manage BMC Helix Discovery and Service Mapping.
• Ensure high data quality, accuracy, and completeness of CMDB.

Skills

BMC Helix CMDB

ITSM experience

Data modeling

API integrations

Cloud platforms (AWS, Azure, GCP)

Job description

We are looking for an experienced BMC Helix CMDB Architect to design, implement, and manage the CMDB within the BMC Helix ITSM ecosystem.

The role focuses on building a scalable CMDB, ensuring data accuracy, and enabling effective service mapping to support IT operations.

Key Responsibilities

• Design and maintain CMDB architecture aligned with business needs
• Define CI classes, relationships, and extend the Common Data Model (CDM)
• Implement and manage BMC Helix Discovery (ADDM) and Service Mapping
• Establish data governance, reconciliation, and normalization processes
• Ensure high data quality, accuracy, and completeness of CMDB
• Integrate CMDB with ITSM modules and external systems (cloud, monitoring, DevOps tools)
• Automate workflows using Helix Innovation Studio / Remedy
• Collaborate with stakeholders and drive CMDB adoption and maturity
• Monitor performance and optimize CMDB and discovery processes

Required Skills & Experience

• 10+ years in ITSM / CMDB domain with strong BMC Helix experience
• Expertise in BMC Helix CMDB, Discovery (ADDM), and ITSM Suite
• Strong understanding of CDM, CI lifecycle, and relationship modeling
• Hands‑on with Reconciliation and Normalization engines
• Experience with APIs, integrations, and data modeling
• Knowledge of cloud platforms (AWS, Azure, GCP)