Strategic ServiceNow CMDB Lead | Discovery & Mapping Expert

Alldus; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow CMDB/Discovery/Service Mapping Consultant for a Managed Services engagement in the financial sector. You will own CMDB governance, data quality, discovery, service mapping, and change management processes to keep the environment accurate and compliant.

Strong hands-on ServiceNow CMDB expertise is required and collaboration with technical and business stakeholders is essential.

Qualifications

• Experience managing CMDB governance and data quality for complex IT environments.
• Hands-on expertise with ServiceNow CMDB, Discovery, and Service Mapping.
• Ability to drive Change Management governance, metrics, and compliance.
• Experience collaborating with technical and business stakeholders to mature CMDB practices.

Responsibilities

• Own CMDB design, governance, and data quality across CI classes.
• Support ServiceNow Discovery troubleshooting and optimization.
• Manage Service Mapping adjustments and coverage expansion.
• Monitor and improve CMDB Health and CI relationships.
• Establish CI Class ownership and audit controls.
• Ensure new CIs are identified and tracked through Change Management.
• Own Change Management process governance and reporting.
• Drive continuous improvement with stakeholders to mature ServiceNow services.

Skills

CMDB governance

Data quality analysis

Discovery troubleshooting

Service Mapping

Change Management

CMDB design

ServiceNow CMDB

Stakeholder collaboration

ITIL knowledge

ServiceNow platform

Tools

ServiceNow

Job description

Alldus is seeking an experienced ServiceNow CMDB/Discovery/Service Mapping Consultant for a Managed Services engagement in the financial sector. You will own CMDB governance, data quality, discovery, service mapping, and change management processes to keep the environment accurate and compliant.

Strong hands-on ServiceNow CMDB expertise is required and collaboration with technical and business stakeholders is essential.