Senior CMDB & ServiceNow Lead

Blue Cross and Blue Shield of North Carolina; United States; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Paid Time Off

Tuition reimbursement

Job summary

Blue Cross NC is seeking a senior Configuration Manager to own and manage the CMS (ServiceNow CMDB and ITOM) and drive lifecycle management for CMDB data accuracy. You will liaise with IT service teams, platform owners, and business units to align configuration data with services and processes.

The role requires 5+ years in the field, AWS/Kubernetes/OpenShift experience, and ITIL/ITSM knowledge. A degree is preferred but not mandatory with equivalent experience.

Qualifications

• Experience in a ServiceNow CMDB environment.
• Understanding of service mapping concepts and business service relationships.
• Knowledge of cloud platforms (AWS) and container technologies (Kubernetes or OpenShift).
• Bachelor’s degree or advanced degree.
• 5+ years of related experience.
• In lieu of degree, 7+ years of related experience.

Responsibilities

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management).
• Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
• Serve as the liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions.
• Build and maintain relationships with ServiceNow module owners to ensure configuration data supports business outcomes.
• Translate CMDB and ITOM concepts into business language for non-technical stakeholders.
• Define, govern, and enforce ITIL Configuration Management processes for an accurate CMDB.
• Design CMDB architecture, discovery patterns, data models, CI relationships, service mapping, and access controls.
• Integrate patching and vulnerability data across cloud, infrastructure, and containerized environments.
• Evolve CMDB and discovery capabilities for AWS, Kubernetes, and OpenShift.
• Monitor CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies.
• Ensure all Change, Release, Discovery, and Cloud activities are reflected in the CMDB.
• Provide reporting, audits, and continuous improvement in a matrixed environment.

Skills

ServiceNow CMDB

ITOM

AWS

Kubernetes

OpenShift

ITIL/ITSM

Bachelor's degree

5+ years

Education

Bachelor’s degree or advanced degree

Tools

ServiceNow

Tenable

Job description

Blue Cross NC is seeking a senior Configuration Manager to own and manage the CMS (ServiceNow CMDB and ITOM) and drive lifecycle management for CMDB data accuracy. You will liaise with IT service teams, platform owners, and business units to align configuration data with services and processes.

The role requires 5+ years in the field, AWS/Kubernetes/OpenShift experience, and ITIL/ITSM knowledge. A degree is preferred but not mandatory with equivalent experience.