Senior CMDB & ServiceNow Lead (Hybrid)

Blue Cross NC

North Carolina

Hybrid

USD 108,000 - 173,000

Full time

9 days ago

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Job summary

Blue Cross NC is seeking a Configuration Management professional to maintain the CMDB within ServiceNow and ITOM modules, ensuring data accuracy and alignment with ITIL processes. You will lead upgrades, drive data integrity, and collaborate with IT teams and business owners.

Ideal candidates have 5+ years in the field, with a Bachelor's or advanced degree, and experience with AWS cloud and Kubernetes/OpenShift. Hybrid work model with remote flexibility in the US.

Qualifications

Experience in a ServiceNow CMDB environment.
Understanding of service mapping concepts and business service relationships.
Knowledge of cloud platforms (AWS) and container technologies (Kubernetes or OpenShift).

Responsibilities

Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management).
Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
Serve as the liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with processes.
Translate CMDB/ITOM concepts into business language for stakeholders.
Define, govern, and enforce ITIL configuration management processes for an accurate CMDB.

Skills

ServiceNow CMDB

Service mapping concepts

AWS cloud

Kubernetes/OpenShift

Education

Bachelor's degree

Advanced degree

5+ years of related experience

7+ years in lieu of degree

Job description

Ideal candidates have 5+ years in the field, with a Bachelor's or advanced degree, and experience with AWS cloud and Kubernetes/OpenShift. Hybrid work model with remote flexibility in the US.

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