Senior CMBS Loan Servicing Analyst — Complex CRE

PNC Financial Services Group, Inc.; Overland Park (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Pension and stock purchase

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Overland Park, KS, seeks a Senior Loan Support Analyst in Commercial Mortgage Backed Securities (CMBS) Servicing within the Midland organization.

Based in-office, you will handle borrower communications, access registrations, and day-to-day servicing of CRE loans with compliance and accuracy. You will analyze complex loan documents, coordinate with internal teams, and process payments, escrows, and reporting.

Qualifications

• Analytical and risk-focused mindset with attention to detail.
• Ability to interpret complex loan documentation and terms.
• Strong communication and collaborating skills across teams.

Responsibilities

• Identifying and contacting authorized party for Borrower Admin registration.
• Processing borrower requests via phone, email, and CRE Insight portal.
• Researching and processing incoming and aged funds.
• Monitoring delinquencies and performing collection activities.
• Reviewing late charge waivers and managing related processes.
• Handling address changes, audit confirmations, and rate caps reviews.
• Supporting onboarding of new loans and transition of paid-off loans.

Skills

Analytical Thinking

Capital Management

Compliance Requirements

Documentations

Due Diligence

Loan Documentation

Regulatory Compliance

Risk Mitigation Strategies

Consulting

Customer Interaction

Decision Making and Critical Thinking

Effective Communications

Financial Analysis

Managing Multiple Priorities

Negotiating

Operational Functions

Products and Services

Relationship Management

Education

Bachelors

Job description

PNC Financial Services Group, Inc. in Overland Park, KS, seeks a Senior Loan Support Analyst in Commercial Mortgage Backed Securities (CMBS) Servicing within the Midland organization.

Based in-office, you will handle borrower communications, access registrations, and day-to-day servicing of CRE loans with compliance and accuracy. You will analyze complex loan documents, coordinate with internal teams, and process payments, escrows, and reporting.