Senior Cloud Systems Engineer – Production Support (Remote)

symsstrategicgroup; Washington (District of Columbia); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group is seeking a Senior Systems Engineer focused on production support for cloud environments. The role is fully remote in the United States, supporting VA systems, and requires a Public Trust security clearance.

You will manage large-scale production systems, automate where possible, and collaborate with cross-functional teams. You will handle monitoring, incident response, and deployments while maintaining strict security and compliance.

Qualifications

• 8+ years of experience in systems engineering or related field in production environments.
• Strong cloud experience with AWS and/or Azure and enterprise apps.
• Proficient in Linux/Unix and Windows administration with scripting.
• Experience with automation and IaC for cloud deployments.
• Security, audits, and compliance experience for production systems.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data.
• Detect, isolate, document, and rapidly report system outages or problems during operations.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in day-to-day activities.
• Respond to user calls regarding hardware and software problems and escalate when needed.
• Communicate status updates to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows Server

Python/PowerShell

Ansible/Puppet/Chef

IaC (CloudFormation)

Monitoring (CloudWatch)

SQL Server / Oracle RDMBS

Networking basics

On-call support

Security/compliance

Education

Bachelor's degree in CS/IT/SE

Tools

Git

GitHub Actions

CodeBuild/CodeDeploy

Docker

Kubernetes

AWS CLI

PowerShell

Job description

Syms Strategic Group is seeking a Senior Systems Engineer focused on production support for cloud environments. The role is fully remote in the United States, supporting VA systems, and requires a Public Trust security clearance.

You will manage large-scale production systems, automate where possible, and collaborate with cross-functional teams. You will handle monitoring, incident response, and deployments while maintaining strict security and compliance.