Senior Cloud Support Engineer - Remote & Mentoring

Bentley Systems; Exton (PA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bentley Impact Day

Colleague recognition program

Bentley Achievers platform

Inclusion and wellbeing initiatives

Job summary

Bentley Systems—Nasdaq: BSY—is seeking a Senior Engineer to tackle complex technical challenges, lead initiatives, and mentor engineers while delivering exceptional experiences for users. You will collaborate with global teams, stay ahead of industry trends, and influence solution direction in a flexible remote/hybrid setup with occasional in-office collaboration.

The role emphasizes cloud integrations, enterprise SaaS support, and proactive problem solving in a high-impact infrastructure

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Excellent communication skills, able to explain technical issues to engineers and customers.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert within your area of specialization.
• Contribute ideas and feedback to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.

Job description

Bentley Systems—Nasdaq: BSY—is seeking a Senior Engineer to tackle complex technical challenges, lead initiatives, and mentor engineers while delivering exceptional experiences for users. You will collaborate with global teams, stay ahead of industry trends, and influence solution direction in a flexible remote/hybrid setup with occasional in-office collaboration.

The role emphasizes cloud integrations, enterprise SaaS support, and proactive problem solving in a high-impact infrastructure