Senior Technical Support Engineer - Cloud & Azure (Remote)

Blyncsy; Exton (PA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Collaborative culture

Competitive salary & benefits

Bentley Impact Day

Recognition programs

Job summary

Bentley Systems is seeking a Senior Engineer to tackle complex technical challenges, mentor teammates, and influence the direction of our solutions. This home-based, remote or hybrid role offers opportunities to collaborate with global teams while delivering reliable, scalable software for infrastructure projects.

You will lead technical issues, work with cloud services, APIs, SSO, and OAuth, and stay ahead of industry trends while maintaining strong customer satisfaction. No travel required.

Qualifications

• 7+ years of experience supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution with Engineering and Operations teams.
• Strong hands-on experience with Microsoft Azure, Windows Server, networking, APIs, SSO, and OAuth.
• Excellent communication and ability to explain technical issues clearly to engineers and customers.
• Calm, customer-focused, and effective in high-impact incidents.
• No travel required.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through training, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert in your area of specialization.
• Contribute ideas to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining satisfaction.
• Identify risks and opportunities for improvement before they become problems.
• Help define and improve troubleshooting and support processes that scale across the organization.
• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
• Continuously develop your technical expertise and leadership skills.

Skills

Leadership

Azure

Windows Server

Networking

APIs & Integrations

SSO & OAuth

Logs & Diagnostics

Communication

Tools

Azure

Windows Server

Job description

Bentley Systems is seeking a Senior Engineer to tackle complex technical challenges, mentor teammates, and influence the direction of our solutions. This home-based, remote or hybrid role offers opportunities to collaborate with global teams while delivering reliable, scalable software for infrastructure projects.

You will lead technical issues, work with cloud services, APIs, SSO, and OAuth, and stay ahead of industry trends while maintaining strong customer satisfaction. No travel required.