Senior Technical Support Engineer — Remote/Hybrid

1000 Bentley Systems, Incorporated; Exton (PA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bentley Impact Day

Colleague recognition programs

Inclusion and wellbeing initiatives

Job summary

Bentley Systems is seeking a Senior Engineer to tackle complex technical challenges, mentor peers, and influence product direction. The role spans across cloud services, databases, networks, and connected technologies, with opportunities to grow leadership skills and deliver exceptional user experiences.

You'll work with global teams, share knowledge through training and Tech Talks, and remain up-to-date with industry trends while maintaining high customer satisfaction.

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Excellent communication skills to explain technical issues to engineers and customers.

Responsibilities

• Solve complex technical issues and deliver effective customer solutions.
• Collaborate with global teams to improve products and customer experiences.
• Mentor colleagues and share knowledge through training and documentation.
• Act as a technical leader and influence product improvements.
• Stay current with emerging technologies and best practices.

Skills

Enterprise software

Cloud / SaaS / Hybrid

Technical leadership

Tools

Microsoft Azure

Windows Server

Networking troubleshooting

APIs / SSO / OAuth

Log analysis (HAR, diagnostics)

Job description

Bentley Systems is seeking a Senior Engineer to tackle complex technical challenges, mentor peers, and influence product direction. The role spans across cloud services, databases, networks, and connected technologies, with opportunities to grow leadership skills and deliver exceptional user experiences.

You'll work with global teams, share knowledge through training and Tech Talks, and remain up-to-date with industry trends while maintaining high customer satisfaction.