Senior Cloud Support Engineer for HPC & AI Compute

Crusoe; Bellevue (WA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Equity

Paid time off

Health insurance

HSA contributions

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Mental health support

Commuter benefits

Cell phone stipend

401(k) with match

Volunteer time off

Travel insurance

Meals allowance

Job summary

Crusoe Cloud is revolutionizing HPC by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you will be the primary technical support contact, helping customers leverage Crusoe Cloud to achieve their research goals and accelerate development in AI, physics simulations, and computational biology.

You will work with SRE, Networking, and Storage teams across on-call, triage, RCA, and documentation; you’ll create onboarding materials and SOPs, participate in 24/7

Qualifications

• Bachelor's degree or 4+ years of related technical experience.
• 2–5 years of customer support in cloud, storage, or networking.
• Experience with Linux CLI and Git.
• Experience with Kubernetes, Slurm, Terraform, and Grafana.

Responsibilities

• Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining CSAT 95%+.
• Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshoot issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Manage alert triage, maintenance windows, and node delivery testing.
• Collaborate with SRE, Networking, and Storage teams from triage to RCA delivery.
• Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Develop onboarding/training materials, knowledge base documentation, and SOPs.

Skills

CLI proficiency

Git proficiency

Customer support experience

Public cloud knowledge

Communication skills

HPC knowledge

Education

Bachelor's degree or 4+ years of related experience

Tools

Kubernetes

Slurm

Terraform

Grafana

Infiniband

RDMA

Job description

Crusoe Cloud is revolutionizing HPC by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you will be the primary technical support contact, helping customers leverage Crusoe Cloud to achieve their research goals and accelerate development in AI, physics simulations, and computational biology.

You will work with SRE, Networking, and Storage teams across on-call, triage, RCA, and documentation; you’ll create onboarding materials and SOPs, participate in 24/7