Senior Cloud Security Solutions Engineer

Lever, Inc.; Central (LA); Remote; USD 130,000 - 163,000; Full time

Benefits offered by this job

Extra days off

401(k) Retirement Savings Plan with a

3% company match

Maternity and Parental Leave

Mental health support

Full health benefits

Job summary

Sysdig is seeking a seasoned Customer Success leader to own executive-level relationships and drive outcomes for enterprise customers. You will collaborate on deployments, map outcomes, and lead quarterly business reviews with technical and non-technical stakeholders.

With 5+ years in SaaS or cybersecurity, you will translate technical capabilities into business impact, mentor junior CSMs, and partner with Product and Engineering to align roadmaps.

Qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Responsibilities

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
• Lead and contribute to hands‑on workshops that help customers unlock the full value of the Sysdig platform
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
• Partner with Support and Professional Services to ensure high‑quality solutions and efficient issue resolution
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

Skills

Enterprise relationships

Executive engagements

DevSecOps knowledge

Stakeholder management

Education

CKAD/CKA/CKS certification

Tools

Kubernetes

Job description

Sysdig is seeking a seasoned Customer Success leader to own executive-level relationships and drive outcomes for enterprise customers. You will collaborate on deployments, map outcomes, and lead quarterly business reviews with technical and non-technical stakeholders.

With 5+ years in SaaS or cybersecurity, you will translate technical capabilities into business impact, mentor junior CSMs, and partner with Product and Engineering to align roadmaps.