Senior Enterprise Solutions Engineer - Cloud Security

Sysdig; United States; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Extra days off

401(k) with 3% match

Maternity and parental leave

Mental health support

Full health benefits

Job summary

Sysdig, a cloud security leader, seeks a Senior Customer Success/Strategic Advisor to own executive relationships across enterprise accounts, guiding deployments and aligning business goals with Sysdig’s platform.

You will run Customer Business Reviews, workshops, and health monitoring, mentoring junior staff, and collaborating with Product, Engineering, Support to maximize value and expansion opportunities for customers.

Qualifications

• 5+ years in CS, Solutions Engineering, or related field at SaaS/cybersecurity company.
• Experience managing enterprise relationships and navigating complex organizations.
• Hands-on Kubernetes installation and troubleshooting; container-based solutions.
• Strong understanding of cloud-native apps, platforms, security, automation, and DevSecOps across AWS/Azure/GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and ability to translate technical capabilities into business impact.
• Experience root-cause analysis and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Responsibilities

• Own executive-level relationships for enterprise customers and build trust from engineers to the C-suite.
• Collaborate with customer teams on deployments, architecture, and operational best practices.
• Drive alignment between customer goals and Sysdig's capabilities through Success Planning and Outcome Mapping.
• Lead Customer Business Reviews and strategic touchpoints with technical and non-technical stakeholders.
• Develop deep knowledge of customer environments to identify risks and opportunities for optimization and expansion.
• Lead and contribute to workshops to unlock the Sysdig platform's full value.
• Support Sales in renewals and expansions by demonstrating measurable value realization and usage growth.
• Identify and mitigate account risks early through health monitoring and diagnostics.
• Advocate for customer requirements with Product and Engineering roadmap initiatives.
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices.

Skills

Customer Success

Enterprise relationships

Executive engagement

Kubernetes

Cloud platforms

Scripting

APIs

Communication skills

Tools

Kubernetes

Helm

Terraform

Job description

Sysdig, a cloud security leader, seeks a Senior Customer Success/Strategic Advisor to own executive relationships across enterprise accounts, guiding deployments and aligning business goals with Sysdig’s platform.

You will run Customer Business Reviews, workshops, and health monitoring, mentoring junior staff, and collaborating with Product, Engineering, Support to maximize value and expansion opportunities for customers.