Senior Cloud Reliability & Automation Engineer

ServiceNow; Santa Clara (CA); On-site; USD 146,000 - 256,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Santa Clara, CA is seeking a Senior SRE/DevOps engineer to design and operate cloud-native platforms for validation, release readiness, and production reliability. You will build automated pipelines, integrate observability into CI/CD, and develop scalable tooling to improve developer productivity.

The role requires hands-on Kubernetes, cloud-native deployment experience, and strong software engineering skills in Python/Go/Java/Ruby.

Qualifications

• Experience integrating AI into work processes or workflows.
• 3+ years in SRE/DevOps/Platform Engineering with a Bachelor's degree; or equivalent.
• Hands‑on experience with Kubernetes across cluster operations, networking, storage, security, autoscaling, and multi-cluster environments.
• Experience building and operating cloud-native platforms supporting scalable, highly available services.
• Experience integrating Kubernetes with CI/CD, GitOps, automated test pipelines, deployment validation, and cloud-native deployment workflows.
• Experience designing and implementing automation to improve developer productivity, release quality, and operational efficiency.
• Experience with progressive delivery practices, including canary deployments, feature flags, automated rollback, and deployment verification.
• Experience with chaos engineering, resilience testing, disaster recovery, and reliability validation.
• Strong software engineering skills with hands‑on experience Python/Go/Java/Ruby.
• Experience leveraging AI-assisted engineering for intelligent testing or automation is a plus.
• Strong understanding of observability, monitoring, SLI/SLOs, incident management, and production operations.

Responsibilities

• Design, build, and operate cloud-native engineering platforms for validation and readiness.
• Create production-like release/test environments that improve release confidence and deployment readiness.
• Build automated test pipelines, observability, reliability signals, deployment intelligence, and quality gates into CI/CD workflows.
• Develop automation solutions that improve engineering productivity and reduce manual toil.
• Build reusable frameworks, self-service environments, test data management, mock services, and developer productivity tooling.
• Design and enhance Kubernetes-based platforms supporting scalable test infrastructure and developer self-service.
• Implement automated validation for failure detection, deployment verification, policy enforcement, and health assessments.
• Mentor engineers through technical guidance, code reviews, and best practices.
• Foster a culture of reliability, automation, and continuous improvement.

Skills

SRE/DevOps

Cloud-native

Automation

Programming languages

Education

Bachelor's degree

Tools

Kubernetes

CI/CD

GitOps

ArgoCD

Flux

Terraform

Ansible

OpenTelemetry

Prometheus

Helm

AKS/EKS/GKE

Job description

ServiceNow in Santa Clara, CA is seeking a Senior SRE/DevOps engineer to design and operate cloud-native platforms for validation, release readiness, and production reliability. You will build automated pipelines, integrate observability into CI/CD, and develop scalable tooling to improve developer productivity.

The role requires hands-on Kubernetes, cloud-native deployment experience, and strong software engineering skills in Python/Go/Java/Ruby.