Senior CLM Success Manager: AI-Powered Contracts

Workday, Inc.; Chicago (IL); Hybrid; USD 120,000 - 192,000; Full time

Job summary

Workday, Inc. is seeking a Senior Customer Success Manager to drive CLM (Evisort) adoption within the Specialized CS team. You will guide CLM workflows, design adoption plans, and partner with Sales, Services, and Product to accelerate value realization for enterprise customers.

You will manage executive relationships, deliver strategic engagements, and influence product maturity while upholding Workday’s customer-first standards and flexible work model across the US.

Qualifications

• Sr. Customer Success Manager with 8+ years in customer-facing services within complex SaaS environments.
• 5+ years managing customer relationships focused on adoption, value realization, and long-term success.

Responsibilities

• Serve as a strategic partner guiding workflow redesign, process optimization, and operating model shifts to unlock CLM value.
• Design and own structured success and adoption plans aligned to CS framework (personas, adoption definitions, maturity milestones, standard engagements).
• Lead proactive customer engagements (onboarding, value realization, optimization, roadmap alignment) to accelerate adoption and maturity.
• Use data, health indicators, and feedback to assess adoption and adjust success plans for measurable value.
• Collaborate cross-functionally with Sales, CS, Services, Product, and Operations to deliver cohesive engagement motions.

Skills

Customer success management

Relationship management

Executive communication

Cross-functional collaboration

Travel up to 20%

Job description

Workday, Inc. is seeking a Senior Customer Success Manager to drive CLM (Evisort) adoption within the Specialized CS team. You will guide CLM workflows, design adoption plans, and partner with Sales, Services, and Product to accelerate value realization for enterprise customers.

You will manage executive relationships, deliver strategic engagements, and influence product maturity while upholding Workday’s customer-first standards and flexible work model across the US.