Senior CLM Success Architect (AI-Driven)

Workday; Chicago (IL); Hybrid; USD 120,000 - 179,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Workday is seeking an Experienced Senior Customer Success Manager to drive CLM adoption and value realization for a diverse set of customers. You will partner with account teams, bring CLM domain expertise, and influence retention and customer maturity through structured engagements and measurable outcomes.

You will collaborate across Sales, Services, Product, and Operations, guiding customers through adoption plans, executive briefings, and advocacy initiatives while helping standardize

Qualifications

• 8+ years in a customer-facing services role within complex SaaS environments.
• 5+ years managing customer relationships focused on adoption, value realization, and long-term success.

Responsibilities

• Serve as a strategic partner to customers, guiding them through CLM adoption and value realization.
• Lead complex customer engagements with multiple stakeholders across functions.
• Use data and health metrics to assess adoption, prioritize efforts, and drive outcomes.
• Collaborate with Sales, Services, Product, and Operations to ensure cohesive engagements and handoffs.
• Translate CLM capabilities into clear business value for senior stakeholders in Legal, Procurement, Finance and IT.
• Prepare executive briefings on progress, risks, and opportunities.
• Identify customer champions and advocacy opportunities with Sales, Marketing, and Product.
• Refine playbooks and standardize CLM engagement motions for scale.

Skills

Customer success

Relationship management

Stakeholder collaboration

Executive communication

Job description

Workday is seeking an Experienced Senior Customer Success Manager to drive CLM adoption and value realization for a diverse set of customers. You will partner with account teams, bring CLM domain expertise, and influence retention and customer maturity through structured engagements and measurable outcomes.

You will collaborate across Sales, Services, Product, and Operations, guiding customers through adoption plans, executive briefings, and advocacy initiatives while helping standardize