Senior CLM Solutions Consultant (Remote)

DocuSign, Inc.; California; Remote; USD 111,000 - 158,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Full Health Benefits

Retirement Plans

Learning & Development

Compassionate Care Leave

Job summary

Docusign is seeking a Sr. Product Consultant to partner with clients and internal teams to configure CLM and IAM solutions across web and connected apps.

You will translate complex business needs into scalable technical designs while ensuring alignment with data and network security best practices. This is a remote, individual contributor role reporting to the Manager of Professional Services.

Qualifications

• 8+ years of related experience with a Bachelor's degree or 6 years of related experience with a Master's degree.
• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
• 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries

Responsibilities

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Skills

Client engagement

Consulting experience

Business analysis

Communication skills

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Documentum

FileNet

MS SharePoint

XML

Job description

Docusign is seeking a Sr. Product Consultant to partner with clients and internal teams to configure CLM and IAM solutions across web and connected apps.

You will translate complex business needs into scalable technical designs while ensuring alignment with data and network security best practices. This is a remote, individual contributor role reporting to the Manager of Professional Services.