Sr. Product Consultant

DocuSign, Inc.; Illinois; Remote; USD 104,000 - 151,000; Full time

Job summary

DocuSign, Inc. seeks a Sr. Product Consultant to partner with clients and internal teams, translating business needs into CLM and IAM solutions. You will manage engagements, ensure security alignment, and drive customer outcomes.

Reporting to the Manager, Professional Services, this individual contributor role offers remote work options and opportunities to shape implementations across regulated industries.

Qualifications

• BA/BS degree in Business, CS, IS, Engineering or equivalent.
• 8+ years working with businesses and customers to translate needs into tech solutions.
• 4+ years consulting, leading implementations and solution architecture on SaaS teams.

Responsibilities

• Deliver on-time, on-budget engagements with impactful solutions.
• Plan and manage tasks, escalations and milestones for engagements.
• Build relationships with customer admins and CoE; act as trusted consultant.
• Collaborate with Docusign teams to document client requirements and expectations.
• Meet success criteria including utilization, satisfaction and financial targets.

Skills

Customer consulting

Solution architecture

Communication skills

Multitasking

BPM software experience

Education

BA/BS degree

Tools

Salesforce.com

Documentum

FileNet

MS SharePoint

XML/XPath

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Product Consultant, you will partner with clients and internal teams to recommend and configure Docusign solutions across our web and pre-connected applications. You will provide technical and business expertise, ensure alignment with data and network security best practices, maintain proactive communication with stakeholders, manage enhancement requirements and escalations, and translate simple to complex business needs into well-designed solutions. The Sr. Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM and IAM platforms.

This position is an individual contributor role reporting to the Manager, Professional Services.

Responsibility

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
• 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries

Preferred

• Ability to uncover additional customer needs
• Ability to drive customers towards productive utilization of their contract
• Understanding of document and content management and/or workflow systems and their application to business process improvement
• Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
• Outstanding writing and verbal communication skills
• Strong multitasking and organization skills
• Proven track record of delivering projects or products to market within budget
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
• Experience with XML/Xpath or other structured data

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $111,000.00 - $158,400.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $104,200.00 - $151,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $104,200.00 - $152,700.00 base salary

Washington DC: $111,000.00 - $152,700.00 base salary

Ohio: $100,400.00 - $145,550.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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