Senior CLM & IAM Solutions Consultant

UNAVAILABLE; United States; Remote; USD 111,000 - 158,000; Full time

Benefits offered by this job

RSUs

Paid Time Off

Parental Leave

Health benefits

Retirement plans

Learning & Development

Compassionate Care Leave

Job summary

DocuSign is seeking a Sr. Product Consultant to partner with clients and internal teams, configuring Docusign solutions across web and connected apps, while translating business needs into well-designed solutions.

You will maintain proactive stakeholder communication and manage enhancements and escalations to ensure successful CLM/IAM deployments. This role reports to the Manager of Professional Services and is a remote-friendly individual contributor position, with emphasis on delivering

Qualifications

• 8+ years of related experience with a Bachelor's degree or 6 years with a Master's degree.
• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
• 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements.
• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries.

Responsibilities

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Skills

8+ years experience

Client-facing consulting

Solution architecture

Cross-functional collaboration

Education

Bachelor's degree or higher in Business/CS/IS/Engineering

Master's degree preferred

Tools

Lombardi

Pega

K2

Skelta

Salesforce

Documentum

SharePoint

FileNet

Job description

DocuSign is seeking a Sr. Product Consultant to partner with clients and internal teams, configuring Docusign solutions across web and connected apps, while translating business needs into well-designed solutions.

You will maintain proactive stakeholder communication and manage enhancements and escalations to ensure successful CLM/IAM deployments. This role reports to the Manager of Professional Services and is a remote-friendly individual contributor position, with emphasis on delivering