Senior Clinical Operations Lead - High-Volume Services

irhythmtech; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

iRhythm seeks a Clinical Operations Manager to lead a 20–25 person services team in a fast-paced operation. You will drive KPIs, manage performance, and optimize workflows with automation tools while ensuring compliance with FDA regulations and company policies.

You will partner with HR and senior leadership on staffing, budgeting, and strategic initiatives to continuously improve service delivery and patient outcomes.

Qualifications

• Minimum of 4 years of management experience in operations.
• Experience in large non-exempt teams and high-volume environments.
• Strong leadership and coaching capabilities.
• Proficiency with workflow automation tools and dashboards.
• Knowledge of FDA regulations and healthcare operations compliance.
• Ability to set, monitor, and improve KPIs and performance metrics.

Responsibilities

• Oversee daily operations of 20-25 non-exempt staff to meet production, quality, and service standards.
• Track staff performance metrics and implement process improvements to achieve goals.
• Provide coaching and conduct performance reviews in partnership with HR.
• Manage customer service workflows, escalation, and recovery in a high-volume setting.
• Ensure compliant service delivery in line with policies and regulations.
• Collaborate with senior leadership on strategic planning and budgets.
• Coordinate training with clinical teams to support staff development.
• Utilize dashboards to monitor performance and drive operational efficiency.

Skills

Team Leadership

KPI & Metrics

Clinical Operational Workflow

Workflow Automation

Cross-functional Communication

Customer Service

Escalation & Recovery

Compliance & Regulations

Staff Development

Healthcare Operations

Telehealth Knowledge

Job description

iRhythm seeks a Clinical Operations Manager to lead a 20–25 person services team in a fast-paced operation. You will drive KPIs, manage performance, and optimize workflows with automation tools while ensuring compliance with FDA regulations and company policies.

You will partner with HR and senior leadership on staffing, budgeting, and strategic initiatives to continuously improve service delivery and patient outcomes.