Senior Clinical Operations Director, CA Network

Essen Healthcare

Northern, New York (KY, NY)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Essen Health Care in New York seeks a Clinical Assistant Associate Director to provide senior level oversight for the Clinical Assistant division, managing 35–40 FTEs with 3–5 Leads and Managers, and aligning operations with facility and organizational goals.

You will drive workforce planning, performance management, and in-service education, build scalable processes across multiple nursing home sites, and serve as the main liaison to senior leadership and cross-functional teams.

Qualifications

Education: Bachelor’s Degree in related field
Medical School Degree
Excellent communication skills; leadership and liaison abilities

Responsibilities

Provide executive level oversight of the full CA operation (35 to 40 FTEs), directly managing 3 to 5 Leads and Managers who supervise frontline Clinical Assistants across all assigned nursing home sites.
Set and monitor team performance standards, KPIs, and alignment with facility specific and organizational goals across all sites.
Ensure onsite CA presence is coordinated to obtain consents, complete administrative tasks, and support facility level operations that require physical presence.
Analyze provider productivity metrics at a divisional level and develop strategies with Leads/Managers to improve efficiency and performance across the network.
Own the performance tracking framework for all CAs and supported Providers, ensuring data is current, actionable, and reported to senior leadership regularly.
Design and oversee the in service education and coaching program for the CA team, ensuring Leads and Managers are equipped to address documentation gaps and performance issues at the site level.
Lead workforce planning and staffing optimization across the division, ensuring appropriate coverage at all sites, managing headcount allocation, and redeploying resources based on census and operational needs.
Drive new initiatives, pilots, and high priority projects from planning through execution, delegating appropriately to Leads/Managers and ensuring accountability at every level.
Serve as the primary point of contact between the CA division and senior leadership, providers, and cross functional departments (e.g., credentialing, compliance, training, billing) to ensure operational alignment and elevate issues proactively.
Identify systemic process gaps, build scalable solutions, and present improvement recommendations to leadership that support the division’s continuous growth and operational efficiency