Clinical Service Representative III

University of Florida; Gainesville (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision

Job summary

University of Florida–College of Dentistry is seeking a Clinical Service Representative III to manage front desk operations in a busy oral surgery clinic. You will check patients in/out, answer calls, and compile monthly statistics while supervising frontline staff and coordinating patient flow.

The role includes scheduling referrals and ensuring insurance information is current. Impeccable communication, attention to detail, and teamwork are essential as you assist with denoting co-pays,

Qualifications

• High school diploma or equivalent and four years of medical office experience including CPT/ICD-10 coding knowledge.

Responsibilities

• Check patients in and out of a busy clinic.
• Answer the telephone daily.
• Compile monthly clinic statistics reports.
• Supervise front desk and phone center clinical service representatives.
• Lead training of front desk and phone center staff.
• Schedule referrals to UF Health facilities and COD clinics.
• Collect copayments and deductibles prior to services.
• Arrange interpreters for patient visits.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Team supervision

Basic math

Education

High school diploma

Tools

AxiUm

Availity

MMA Medicaid

CryaCom

Job description

Clinical Service Representative III

Job No: 541940

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support

Department: 34080103 - DN-ORAL SURGERY RESIDENT

Classification Title

Clinical Service Representative III

Classification Minimum Requirements

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

UF College of Dentistry, Department of Oral & Maxillofacial Surgery is searching for a Clinical Service Representative III. The role of this position will be to check patients in and out of a very busy clinic, answer the telephone daily, compile monthly statistics reports for the clinic and supervise front desk and phone center clinical service representatives.

Duties include: Make OMFS/CID appointments for patients and be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic. Along with answer the telephone daily, contacting new patients by phone regarding appointments as requested. Type and mail letters to all new patients, which include information about their appointment, payment procedures and map of area. Confirm clinical appointments.

Lead training of front desk and phone center clinical service representatives, both hands on and written material. Immediate supervisor of clinical service rep I and II positions in reception and phone center areas.

Gather, verify, and enter demographics and insurance information in AxiUm. Verify patient's insurance information in Availity, MMA Medicaid plans, Florida Medicaid, and commercial plans if available via portal access. Ensure authorizations are in place prior to patient's arrival; request, scan patient's dental/medical documents into AxiUm.

Schedule all incoming (outside) referrals to include but not limited to UF Health facilities and COD clinics.

Identify and notify patients of any deductibles and/or any co-payments due prior to patient's arrival to practice. Responsible for collecting any amounts due (copayment , deductibles, etc.) by sending patients to the COD cashier for payment prior to services rendered; coordinate appointments with various treating providers within COD and UF Health.

Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits.

Assists with other clinical office duties as needed.

Expected Salary

$23.00 - $26.00 per hour ; commensurate with education and experience

Benefits

• The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision.
• Domestic partner coverage through GatorCare is also available.
• Optional plans such as life, disability, legal and accident insurance are also available.

• Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

• UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life's challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

• UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

• Explore UF's plethora of benefit options here: TEAMS Benefits

Required Qualifications

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred

Knowledge of:

• Standard business formats and styles for letters and business forms
• Office procedures and practices

Ability to

• Communicate effectively verbally and in writing
• Establish and maintain effective working relationships with others
• Effectively operate computers
• Handle telephone calls in a courteous and effective manner
• Perform basic arithmetical calculations
• Operate general office equipment

Health Assessment Required:Yes

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Applications Close: 19 November 2026

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.