Senior Clinical Applications Service Delivery Lead

Computer Task Group, Inc; United States; On-site; USD 130,000 - 150,000; Full time

Job summary

CTG is seeking an experienced Senior Project/Program Manager to lead the establishment and ongoing management of a new Clinical Applications Service Delivery tower within a healthcare environment. You will coordinate the transition of clinical application support into the new tower and establish governance, processes, and performance measures.

In this role you will partner with CTG and client IT leadership, clinical stakeholders, application teams, and service delivery partners to ensure

Qualifications

• 8+ years of progressive project/program management in healthcare IT.
• 5+ years leading large-scale clinical application or managed services initiatives.
• Experience leading complex programs with multiple teams, vendors, and stakeholders.
• Experience establishing or transitioning an application managed services operating model.
• Strong understanding of healthcare clinical environments and dependencies.
• ITIL/ITSM disciplines including incident, problem, change, and service-level management.
• Program governance, executive reporting, risk management, and financial oversight.
• Excellent executive communication, presentation, facilitation, and stakeholder-management.
• Ability to lead effectively in a matrixed environment with competing priorities.

Responsibilities

• Lead planning, implementation, and operationalization of the Clinical Applications Service Delivery tower.
• Develop transition plan with milestones, risks, and resources.
• Establish operating model, governance, escalation, communications, and performance management.
• Coordinate knowledge transfer from incumbent teams and vendors.
• Provide leadership for projects and workstreams within the tower.
• Maintain integrated project plans, RAID logs, status reports, and dashboards.
• Coordinate with clinical and IT stakeholders to align with patient-care needs.
• Monitor SLAs, KPIs, and drive continuous service improvement.

Skills

Executive communication

Stakeholder management

Project leadership

Program management

Risk management

Education

PMP certification

Tools

ServiceNow

Jira

Azure DevOps

Microsoft Project

Smartsheet

Power BI

Job description

CTG is seeking an experienced Senior Project/Program Manager to lead the establishment and ongoing management of a new Clinical Applications Service Delivery tower within a healthcare environment. You will coordinate the transition of clinical application support into the new tower and establish governance, processes, and performance measures.

In this role you will partner with CTG and client IT leadership, clinical stakeholders, application teams, and service delivery partners to ensure