Clinical Applications Service Delivery Lead

Digitailor; United States; On-site; USD 130,000 - 150,000; Full time

Job summary

CTG is seeking a Senior Project/Program Manager to establish a new Clinical Applications Service Delivery tower in a healthcare IT setting. You will lead planning, governance, and transition activities, coordinating clinical app support with Epic/Oracle Health/Cerner implementations and related systems.

You will drive program management across multiple teams and vendors, ensuring incident management, upgrades, and production activities align with client priorities.

Qualifications

• 8+ years of progressive project/program management experience, preferably within healthcare IT.
• 5+ years supporting large-scale clinical application or EHR/EMR initiatives.
• Experience leading complex programs with multiple teams, vendors, and stakeholders.
• Experience transitioning application support into a managed services model.
• Strong ITIL/ITSM knowledge and governance/reporting experience.
• Excellent executive communication and stakeholder management skills.

Responsibilities

• Lead establishment and operationalization of a Clinical Applications Service Delivery tower.
• Develop transition plans, governance structures, and performance management processes.
• Coordinate migration of clinical application support into the new tower.
• Maintain project plans, RAID logs, and executive dashboards.
• Partner with clinical and IT stakeholders on priorities and upgrades.
• Direct formal governance meetings and drive service-quality improvements.

Skills

Executive communication

Stakeholder management

Program governance

Matrix leadership

Education

PMP certification

ITIL certification

Tools

ServiceNow

Jira

Azure DevOps

Microsoft Project

Smartsheet

Power BI

Job description

CTG is seeking a Senior Project/Program Manager to establish a new Clinical Applications Service Delivery tower in a healthcare IT setting. You will lead planning, governance, and transition activities, coordinating clinical app support with Epic/Oracle Health/Cerner implementations and related systems.

You will drive program management across multiple teams and vendors, ensuring incident management, upgrades, and production activities align with client priorities.