Senior Clinic Support & Scheduling Coordinator

University of Southern California; Buena Park (CA); Sur place; USD 36 000 - 57 000; Plein temps

Résumé du poste

USC Care Medical Group in Buena Park, CA is seeking a Support Coordinator III to ensure smooth ambulatory clinic flow, handle heavy phone intake, scheduling, referrals, and chart preparation, and act as a liaison between patients and physicians.

This senior role requires excellent English communication, comfort with medical terminology, and familiarity with insurance verification and billing processes as you support the care team through intake, scheduling of surgeries and tests, and follow-up

Qualifications

• Req High School or equivalent.
• Req Demonstrated mastery in customer service, intake and scheduling.
• Req Proven record of dealing with the public in a customer service role.
• Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
• Req Knowledge of medical terminology.
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of major insurance plans and types of coverage provided, including government health programs
• Req Has mastery in processing new referrals in a timely manner
• Req Demonstrated knowledge and experience in patient scheduling.
• Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.

Responsabilités

• Assist with all aspects of patient care and coordinate clinic schedules, appointments, and follow-up care.
• Handle heavy phone intake, scheduling of surgeries, diagnostic testing, and referrals.
• Verify insurance benefits and prepare charge tickets and charts for visits.
• Coordinate patient flow, maintain documentation and ensure timely communications with providers and staff.
• Support clerical duties and data collection, auditing, and quality improvement efforts.

Connaissances

Customer service

Scheduling

Phone communication

Communication

Medical terminology

Insurance knowledge

Formation

High School diploma or equivalent

Outils

GE Centricity Business

Cerner

PBAR

Description du poste

USC Care Medical Group in Buena Park, CA is seeking a Support Coordinator III to ensure smooth ambulatory clinic flow, handle heavy phone intake, scheduling, referrals, and chart preparation, and act as a liaison between patients and physicians.

This senior role requires excellent English communication, comfort with medical terminology, and familiarity with insurance verification and billing processes as you support the care team through intake, scheduling of surgeries and tests, and follow-up