Senior Clinic Operations Manager

Upperline Health, Inc.; Duluth (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K matching

Paid time off (PTO)

Parental leave

Job summary

Upperline Health, Inc. is seeking a Practice Manager to lead operations across seven clinics in the East Atlanta region, including Covington, Lithonia, Snellville and Duluth.

You will coordinate care teams, manage clinic performance, and partner with regional and central leadership to implement value-based care initiatives. The role emphasizes P&L ownership, staffing, and process improvements to drive operational excellence and an outstanding patient experience in a fast-paced healthcare

Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – athenahealthEMR is a plus.

Responsibilities

• Lead the execution of in-clinic operational initiatives across 7 offices, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Skills

Clinic management

Healthcare management

Stakeholder influence

Communication skills

EMR experience

Team leadership

Tools

athenahealth EMR

Job description

Upperline Health, Inc. is seeking a Practice Manager to lead operations across seven clinics in the East Atlanta region, including Covington, Lithonia, Snellville and Duluth.

You will coordinate care teams, manage clinic performance, and partner with regional and central leadership to implement value-based care initiatives. The role emphasizes P&L ownership, staffing, and process improvements to drive operational excellence and an outstanding patient experience in a fast-paced healthcare