Practice Manager

upperlinehealth; Covington (KY); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K matching

PTO

Parental leave

Résumé du poste

Upperline Health in Covington, KY seeks a Practice Manager to lead seven clinics and partner with regional leaders to drive operational excellence and strong provider relationships. In this full-time role, you will own clinic P&L, oversee staffing, scheduling, and patient flow, and monitor KPI performance for both fee-for-service and value-based care.

You’ll recruit non-provider clinical staff and foster a positive, high-performing culture.

Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Experience with EMR systems; athenahealth a plus.

Responsabilités

• Lead execution of in-clinic operational initiatives across 7 offices.
• Own clinic P&L and KPIs for fee-for-service and value-based care.
• Build teams through partnership with providers and clinic staff.
• Recruit and hire non-provider clinical roles and manage performance.
• Ensure daily clinic coverage and staffing.
• Develop referral networks and monitor scheduling for high-risk patients.
• Report data regularly to operational leadership.

Connaissances

Clinic management

Stakeholder influence

Communication skills

Medical terminology

EMR experience

Outils

athenahealth EMR

Description du poste

A Specialty Path to Good Health

Upperline Health is the nation's largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary. Treatment is transformative.
Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.

About the Practice Manager Role:

Practice Managers are important leaders at Upperline Health. PMs manage the largest and busiest clinics in our markets and are directly responsible for operational excellence, provider relationships, and business success in their location. This is a fast-paced role with demands from multiple stakeholders including central teams, providers, and clinic roles. The PM will work collaboratively with Regional Managers, Regional Directors/Regional Vice Presidents, Clinic Leads and providers to solve various operational issues and implement organizational initiatives. We are looking for a new PM to support offices in our East Atlanta (Covington, Lithonia, Snellville, Duluth) locations.

What You'll Do:

• Lead the execution of in-clinic operational initiatives across 7 offices, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Desired Attributes:

• Connection: you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
• Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
• Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
• Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.

Required Skills & Competencies:

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR - athenahealth EMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Benefits

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time