Senior Client Tech Support Engineer — Fintech Innovator

TRS Recovery Services; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fiserv, a global leader in fintech, seeks a Client Tech Support Engineer – Sr Professional I to deliver advanced technical support to financial clients from Alpharetta, GA. You will troubleshoot complex issues, document interactions, and collaborate with internal teams to improve processes and tools.

The role requires 4+ years in technical support and 2+ years in hardware, software, and network troubleshooting; Office 365, ticketing systems, remote tools, and FTP/SFTP experience are preferred.

Qualifications

• 4+ years in technical support and client service.
• 2+ years troubleshooting hardware, software, and network.
• 2+ years using Office 365, ticketing systems, and remote tools.
• 2+ years with FTP/SFTP and file transfers.
• 4+ years of equivalent experience (education/military).

Responsibilities

• Provide advanced technical support to clients.
• Collaborate with internal teams to resolve issues effectively.
• Document interactions and solutions in the support database.
• Improve support processes and tools.
• Maintain IT support documentation and training materials.
• Manage file transfer processes securely.

Skills

Technical support

Client service

Troubleshooting

Remote support

Documentation

Tools

Office 365

Ticketing systems

Remote support tools

FTP/SFTP

Job description

Fiserv, a global leader in fintech, seeks a Client Tech Support Engineer – Sr Professional I to deliver advanced technical support to financial clients from Alpharetta, GA. You will troubleshoot complex issues, document interactions, and collaborate with internal teams to improve processes and tools.

The role requires 4+ years in technical support and 2+ years in hardware, software, and network troubleshooting; Office 365, ticketing systems, remote tools, and FTP/SFTP experience are preferred.