Product Support Analyst II - Client-Facing & Tech Savvy

FIS Global Solutions Philippines, Inc.; Jacksonville (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development tools

Paid time off

Wellbeing benefits

Descripción de la vacante

FIS in Jacksonville, FL seeks a client-facing support specialist to resolve inquiries, perform investigations, and collaborate with cross-functional teams to drive remediation and ensure client satisfaction.

You will lead client meetings, document recurring issues, and contribute to product quality initiatives while supporting a global client base. Bachelor’s degree and 2–4 years’ experience required; SQL knowledge is a plus. Competitive salary and benefits offered.

Formación

• Bachelor’s degree in Computer Science, Mathematics, Physics, Engineering or related field.
• 2–4 years of relevant work experience.
• Knowledge of SQL preferred.
• Strong analytical and organizational skills.

Responsabilidades

• Providing in-depth product support to FIS clients by resolving incoming inquiries.
• Responding to client product inquiries via telephone, email, and/or ticketing system.
• Using strong interpersonal skills and product knowledge to support daily client‑facing activities.
• Resolving client concerns related to software solutions hosted by either the client or FIS.
• Troubleshooting software application issues and recommending corrective action or partnering internally to identify a resolution.
• Recreating client issues in test environments.
• Working flexible, rotating shift hours. Additional paid shifts may be available on weekends and holidays.
• Documenting client information and recurring technical issues to support product quality initiatives and product development.

Conocimientos

SQL

Analytical skills

Time management

Independent worker

Educación

Bachelor’s degree

Descripción del empleo

FIS in Jacksonville, FL seeks a client-facing support specialist to resolve inquiries, perform investigations, and collaborate with cross-functional teams to drive remediation and ensure client satisfaction.

You will lead client meetings, document recurring issues, and contribute to product quality initiatives while supporting a global client base. Bachelor’s degree and 2–4 years’ experience required; SQL knowledge is a plus. Competitive salary and benefits offered.