Product Support Specialist II (Fintech)

FIS; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

International work environment

Growth opportunities

Collaborative culture

Job summary

FIS, a global fintech leader, is seeking an experienced product support specialist who can resolve client inquiries and support product applications. You will respond to questions via phone, email, or chat and document issues to improve quality.

The role requires a business education background, strong analytical and problem‑solving skills, and the ability to work independently in a collaborative, fast‑paced environment. Bank/finance experience is preferred.

Qualifications

• Bachelor of Commerce/Business degree or equivalent.
• Banking or finance experience preferred.
• Strong analytical and problem-solving abilities.
• Excellent written and oral communication skills.

Responsibilities

• Provide in-depth product support to clients by resolving inquiries.
• Respond to product inquiries via phone, email, or chat.
• Troubleshoot hardware, software, or application issues.
• Document issues to support product quality programs.
• Recreates client issues in test environments to support business processes.

Skills

Analytical skills

Written and verbal communication

Independent work

Time management

Problem-solving

Interpersonal skills

Organizational skills

Customer service focus

Education

Bachelor of Commerce/Business

Job description

FIS, a global fintech leader, is seeking an experienced product support specialist who can resolve client inquiries and support product applications. You will respond to questions via phone, email, or chat and document issues to improve quality.

The role requires a business education background, strong analytical and problem‑solving skills, and the ability to work independently in a collaborative, fast‑paced environment. Bank/finance experience is preferred.