Client Tech Support Engineering - Sr Professional I

TRS Recovery Services; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fiserv, a global leader in fintech, seeks a Client Tech Support Engineer – Sr Professional I to deliver advanced technical support to financial clients from Alpharetta, GA. You will troubleshoot complex issues, document interactions, and collaborate with internal teams to improve processes and tools.

The role requires 4+ years in technical support and 2+ years in hardware, software, and network troubleshooting; Office 365, ticketing systems, remote tools, and FTP/SFTP experience are preferred.

Qualifications

• 4+ years in technical support and client service.
• 2+ years troubleshooting hardware, software, and network.
• 2+ years using Office 365, ticketing systems, and remote tools.
• 2+ years with FTP/SFTP and file transfers.
• 4+ years of equivalent experience (education/military).

Responsibilities

• Provide advanced technical support to clients.
• Collaborate with internal teams to resolve issues effectively.
• Document interactions and solutions in the support database.
• Improve support processes and tools.
• Maintain IT support documentation and training materials.
• Manage file transfer processes securely.

Skills

Technical support

Client service

Troubleshooting

Remote support

Documentation

Tools

Office 365

Ticketing systems

Remote support tools

FTP/SFTP

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support Engineering - Sr Professional I

About your role:

As a Client Tech Support Engineering - Sr Professional I, you will play an integral role in providing advanced technical support to our clients. Your contributions will ensure high levels of client satisfaction and support the smooth functioning of our services. This role involves working closely with clients to troubleshoot and resolve complex issues, collaborating with internal teams to enhance support processes, and maintaining detailed documentation. You will be part of a dedicated team committed to delivering exceptional support experiences to our clients.

What you'll do:

• Provide advanced technical support to clients and resolve complex issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed effectively and efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in technical support and client service
• 2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity
• 2+ years of experience with Office 365, ticketing systems, and remote support tools
• 2+ years of experience in FTP, SFTP, and other file transfer technologies
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Experience in the financial services industry
• Experience with automation tools and scripts

Location Availability:

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Eligibility Statement:

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Salary Disclaimer:

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Equal Opportunity Commitment:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Accommodations:

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.