Product Technical Support Analyst II (Client-Facing)

FIS INC (OLD FIS); Jacksonville (FL); Presencial; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development tools

Paid time off

Comprehensive benefits

Descripción de la vacante

FIS is seeking an Adaptiv CX support specialist to provide in-depth product support to our global client base. You will interact with clients via phone, email, and ticketing system to address questions, issues, and requests, and collaborate with cross-functional teams to drive remediation and client satisfaction.

You will participate in rotating shift schedules, document recurring issues, and contribute to product quality initiatives.

Formación

• Bachelor's degree in CS, Math, Physics, Engineering or related field.
• 2-4 years of relevant work experience.
• Knowledge of SQL preferred.
• Strong analytical and organizational skills.
• Self-starter with ability to work independently.
• Experience with programming languages such as C# or Delphi/Pascal.
• Knowledge or experience in programming, business analysis or software product implementation.

Responsabilidades

• Interacts daily with clients to address questions, issues, and requests.
• Performs functional investigations and communicates findings to clients.
• Collaborates with cross-functional teams to drive remediation and resolution.
• Leads client meetings to discuss expectations and maintain strong client relationships.
• Troubleshoots software issues and documents recurring problems.
• Recreates client issues in test environments.
• Works rotating shift hours; may have additional weekend/holiday shifts.
• Documents client information for product quality initiatives.

Conocimientos

SQL knowledge

Analytical skills

Time management

Self-starter

C#/Delphi

Programming knowledge

Educación

Bachelor's degree in CS/Math/Engineering

Herramientas

Microsoft SQL Server

Delphi/Pascal

C#

Descripción del empleo

FIS is seeking an Adaptiv CX support specialist to provide in-depth product support to our global client base. You will interact with clients via phone, email, and ticketing system to address questions, issues, and requests, and collaborate with cross-functional teams to drive remediation and client satisfaction.

You will participate in rotating shift schedules, document recurring issues, and contribute to product quality initiatives.