Product Tech Support Analyst II

Fidelity Information Services, LLC; Jacksonville (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

FIS in Jacksonville, FL is seeking an experienced client support professional for the Adaptiv CX team. You will interact with clients daily, investigate issues, and coordinate with cross-functional teams to drive remediation and resolution. The role requires a bachelor’s degree in a related field and 2-4 years of experience.

A strong knowledge of SQL and comfort with multiple applications are preferred. We offer a competitive salary and benefits, with opportunities for professional growth and

Formación

• Bachelor’s degree in Computer Science, Mathematics, Physics, Engineering or a related field.
• 2-4 years of relevant work experience.
• Knowledge of SQL preferred; strong analytical skills.
• High level of comfort with computers and various applications.

Responsabilidades

• Interact daily with clients to address questions, issues, and requests.
• Perform functional investigations and communicate findings to clients.
• Collaborate with cross-functional teams to drive remediation and resolution.
• Lead client meetings to discuss expectations and maintain relationships.
• Provide in-depth product support to FIS clients via phone, email, or ticketing system.
• Recreate client issues in test environments and document recurring problems.

Conocimientos

Analytical skills

Organizational skills

Time-management

Independent worker

Computers/applications

Educación

Bachelor’s degree in Computer Science, Mathematics, Physics, Engineering or related field

Herramientas

SQL

C#

Delphi/Pascal

Descripción del empleo

FIS in Jacksonville, FL is seeking an experienced client support professional for the Adaptiv CX team. You will interact with clients daily, investigate issues, and coordinate with cross-functional teams to drive remediation and resolution. The role requires a bachelor’s degree in a related field and 2-4 years of experience.

A strong knowledge of SQL and comfort with multiple applications are preferred. We offer a competitive salary and benefits, with opportunities for professional growth and