Senior Client Support Specialist

Coastal Payroll; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Voluntary benefits: accident, critical

Hospital indemnity

Group term life and AD&D

FSA/Dependent Care FSA

401(k) plan

Paid Family Leave

7 paid holidays

PTO/Sick Time

Employee Referral Bonus Program

Quarterly Team Events

Job summary

Coastal Payroll Services, Inc. in San Diego, CA is seeking a Senior Client Support Specialist to deliver exceptional payroll processing support and client training. You will serve as the primary liaison for a portfolio of clients, ensuring timely payroll runs and accurate reporting.

The role emphasizes strong communication, regulatory knowledge, and the ability to manage multiple client needs in a fast-paced environment. Excellent customer service and technical skills are essential.

Qualifications

• Industry experience in payroll and HR functions required.
• Strong communication and customer service abilities.
• Knowledge of federal, state and local wage laws and payroll taxes.

Responsibilities

• Oversee a designated portfolio of payroll clients and ensure accurate processing.
• Train and support clients in using human capital management products.
• Analyze payroll reports and develop customized tools.
• Handle a high volume of calls and support cases with professional service.
• Work under management to deepen payroll knowledge and expertise.

Skills

Payroll knowledge

Customer service

Regulatory knowledge

Multitasking

Organizational skills

Analytical skills

Communication skills

Education

BS/BA degree or equivalent work experience

Tools

MS Office

Job description

ABOUT COASTAL

At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.

All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

Coastal Payroll is seeking a dedicated and enthusiastic Senior Client Support Specialist to join our dynamic Client Support team. As a Senior Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

WHAT YOU'LL DO

• Client Management: Oversee and manage a designated portfolio of Coastal largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
• Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
• Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
• Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
• Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.

WHAT YOU'LL BRING

• Industry Experience: Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles required.
• Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
• Multitasking Ability: Ability to work in a fast-paced environment.
• Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
• Analytical Skills: Solid math and analytical skills to effectively support clients.
• Educational Background: A BS/BA degree or equivalent work experience.

WHAT WE OFFER

• Medical, dental, and vision insurance
• Voluntary benefits: accident, critical illness, hospital indemnity
• Group term life and AD&D (employee, spouse, and child)
• FSA/Dependent Care FSA
• 401(k) plan, eligible after 90 days of employment
• Paid Family Leave (PFL) - up to 8 weeks of partial wage replacement
• 7 paid holidays per year (full-time employees only; part-time are not eligible)
• PTO/Sick Time
• Employee Referral Bonus Program
• Quarterly Team Events

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.